Service, Info & Repairs for Electric and Balance Wheelchairs

Our service for electric & balance wheelchairs

• Repair instead of replacement: Individual components are repaired in a targeted way to save costs.
• Regular maintenance & care: Extends the service life of your vehicle and prevents defects.
• Transparent processes: Thorough diagnosis, targeted repair and a binding quotation without hidden costs.
• Experience & fairness: We know electric and balance wheelchairs from our own practice and advise honestly.

Hoss R1 service at PT Pro

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Service topics at a glance

Electric wheelchair Segway

Price list Segway repairs

Gearbox Segway PT

Service packages Segway PT

Repair preparation & shipping

Infokey (radio key)

Error codes Segway PT

Battery repair Segway PT

Rotary encoder sensor Pivot MM

Segway PT winter guide

Service, spare parts and repairs for electric & balance wheelchairs

PT Pro Professional is your competent service centre for Genny Zero, Hoss R1, Freedom One Life, electric balance wheelchairs, Segway PT and other electric vehicles.

From our location in Bavaria, we offer service, spare parts and repairs across Europe – reliable, transparent and fair.

Honest service for your balance wheelchair

Anyone who, like us at PT Pro, has worked with the Segway PT for many years and runs Segway tours themselves knows the reality:

Accidents, falls and even total losses are unfortunately part of everyday life. Despite thorough rider instruction, damage to the Segway PT or an active wheelchair cannot always be avoided – even though the vehicles are fundamentally very robust.

Customers are then often faced with the statement:

But is that really always true? And are the costs justified?

Repair instead of expensive replacement

From our many years of experience we know: Not every defect on an electric or balance wheelchair requires the replacement of complete assemblies.

Our approach is therefore very clear:

The targeted repair of individual components can often save considerable costs.

If replacement is nevertheless unavoidable, we keep many spare parts and assemblies in stock, so repairs can be carried out quickly and without long waiting times.

Please note: Some special components are temporarily unavailable for manufacturer-related reasons.

Maintenance & servicing of electric and balance wheelchairs

Regular maintenance and professional care significantly extend the service life of your vehicle and prevent many defects in advance.

Among other things, we maintain and service:

• Genny Zero
• Freedom One Life Series 5
• Hoss R1 (within the scope of the manufacturer authorisations)
• Electric balance wheelchairs
• Segway PT and other electric vehicles

Our maintenance packages are flexibly structured and individually adapted to your needs – fairly calculated and transparently explained.

Why PT Pro? – Experience, transparency and fairness

• We run Segway tours ourselves
• We ride and test our electric wheelchairs in everyday use
• We know the problems from our own experience

That is why honest advice, realistic assessments and transparent pricing are at the centre of what we do.

You receive clear recommendations from us – without unnecessary repairs or hidden costs.

Transparent diagnosis & repair process

Every vehicle has its own history: from the private occasional rider to the heavily used fleet vehicle with several thousand kilometres of mileage per year. A flat-rate cost estimate in advance is therefore often not realistic.

Our process:

1. Thorough fault diagnosis and test rides
2. Targeted disassembly only to the extent necessary
3. Detailed fault definition based on our experience
4. Repair & renewed function test
5. Binding quotation by email
6. Final assembly after your approval

If a repair is no longer economically worthwhile, we only charge a small diagnosis and handling fee (“returned unrepaired with fault diagnosis”).

Cost reduction & credits possible

In certain cases it is possible to:

• leave functioning components with us to reduce costs
• receive a credit (e.g. for well-preserved batteries) if a repair no longer makes economic sense

We will gladly prepare an individual quotation for this.