Important Information About PT Pro® Shipping from 12 August 2026
Online orders temporarily limited to Germany – repair services remain available.
Online shop
Direct orders and deliveries currently limited to Germany.
Repair service
Continues as usual – also for customers outside Germany.
International enquiries
Always welcome – we review each case individually.
Further countries
Will be reactivated step by step.
Dear Customers,
from 12 August 2026, important new requirements under Regulation (EU) 2025/40 on packaging and packaging waste (Packaging and Packaging Waste Regulation – PPWR) will apply.
The new EU Packaging Regulation introduces and harmonises a number of requirements relating to packaging, packaging waste, reuse, recycling and the responsibilities of companies placing packaged goods on the European market.
These requirements also affect cross-border online sales.
For many years, PT Pro® has supplied vehicles, spare parts and accessories to customers and business partners in numerous European countries.
As the new European requirements may involve different national registration, declaration, reporting and documentation obligations, we are currently reviewing our international shipping processes on a country-by-country basis.
Online orders temporarily limited to Germany
To ensure that we implement the new legal requirements carefully and in compliance with the applicable regulations from the outset, we have decided to temporarily limit direct online shop deliveries to addresses within Germany from 12 August 2026.
For our customers in Germany, there will generally be no change.
This restriction is expressly temporary.
Our repair service continues as usual
Important information for our customers: You can continue to send defective devices and components to PT Pro® for repair. This also generally applies to our existing customers and business partners outside Germany.
For repairs, wherever possible we reuse the packaging in which the device or component was sent to PT Pro® and return the repaired product to the customer in the same packaging.
We therefore recommend keeping suitable transport packaging for valuable or sensitive equipment and using stable packaging that is suitable for both the outward and return journey when sending items to us for repair.
For repairs sent from outside Germany, please contact us briefly before shipping the item so that we can check the individual case and the return shipment in advance.
Are you located outside Germany and would like to purchase from PT Pro®?
You are still very welcome to contact us. Our website, product information and contact options remain fully available to our international customers.
If you are interested in a vehicle, spare part or accessory, please send us an enquiry. We will then check individually whether and under which conditions we can already legally supply the requested product to your country.
An enquiry does not constitute a binding commitment to supply.
Send an enquiryAdditional countries will be reactivated step by step
Our intention is expressly not to discontinue international sales.
We are currently reviewing, country by country, which requirements must be fulfilled under Regulation (EU) 2025/40 (PPWR) and the respective national packaging regulations.
As soon as we have clarified and implemented the necessary registrations, packaging declarations, reporting and documentation requirements for a particular country, we will gradually reactivate that country for direct online orders.
Our aim is to implement these new legal requirements carefully while keeping the process as practical and unbureaucratic as possible.
In short
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Online shop: Direct online orders and deliveries are currently limited to Germany.
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Repairs: Defective devices and components can still be sent to PT Pro® for repair. For repair shipments from outside Germany, please contact us before sending the item.
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International enquiries: Always welcome. We will review individually whether delivery to your country is already possible.
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Additional delivery countries: Will be reactivated step by step once the applicable legal requirements have been reviewed and implemented.
Frequently Asked Questions
Can I still order within Germany?
Yes. Orders with a delivery address in Germany are processed and shipped as usual. For our customers in Germany, there will generally be no change.
Why does PT Pro® temporarily ship within Germany only?
From 12 August 2026, new requirements under Regulation (EU) 2025/40 (PPWR) apply. Cross-border shipping may involve different national registration, declaration, reporting and documentation obligations depending on the destination country. We are implementing these requirements carefully and therefore temporarily limit direct online deliveries to Germany.
Can I still send devices from abroad for repair?
Yes. Defective devices and components can still be sent to us for repair – this generally also applies to existing customers and business partners outside Germany. For repair shipments from abroad, please contact us briefly beforehand so that we can check the individual case and the return shipment in advance.
I am located outside Germany and would like to buy – is that possible?
You can send us an enquiry at any time. We will then review individually whether and under which conditions we can already legally supply the requested product to your country. An enquiry does not constitute a binding commitment to supply.
When will PT Pro® deliver to further countries again?
We are reviewing, country by country, which requirements must be fulfilled. As soon as the necessary registrations, packaging declarations, reporting and documentation requirements for a country have been clarified and implemented, we will gradually reactivate that country for direct online orders.
Thank you for your understanding
Whether it is an order within Germany, a repair or a planned delivery abroad – our team will be happy to advise you personally and find the best solution for you.
Just get in touch – we are here to help.
+49 (0) 9621 91 41 950 | info@ptpro.de
Your PT Pro® Team