Shipment

Payment and Shipping

The following conditions apply:

Shipping conditions

Online shop products are currently delivered within Germany only on a temporary basis (see notice above). As soon as we have clarified and implemented the requirements of the EU Packaging Regulation (PPWR) for a country, we will gradually resume deliveries to that country. Repair shipments continue to be accepted worldwide regardless of this.

Shipping costs (including statutory VAT)

Domestic deliveries (Germany):

We charge a flat shipping fee of € 6.99 incl. VAT per order.

For deliveries to German islands, an island surcharge of € 12.00 incl. VAT is added to the shipping costs.

For the shipment of bulky goods (freight forwarding) we charge as follows:
e.g. € 119 incl. VAT per Segway vehicle on a pallet

Bulky goods are marked as such in the product description.

International deliveries

We charge flat-rate international shipping costs as follows:

Austria

per parcel up to 30 kg: € 11.90 incl. VAT

Freight forwarding: 119 incl. VAT plus transport insurance

Belgium, Bulgaria, Denmark (incl. Faroe Islands and Greenland), Estonia, Finland, France, Greece, Great Britain (incl. Isle of Man, Guernsey, Jersey), Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (incl. Azores and Madeira), Romania, San Marino, Sweden, Slovakia, Slovenia, Spain (incl. Balearic Islands and Canary Islands), Czech Republic, Hungary, Cyprus

per parcel up to 30 kg: € 14.95 incl. VAT

Freight forwarding: € 139 incl. VAT plus transport insurance

Switzerland, Liechtenstein, Norway, Vatican City

• up to 2 kg € 16.95 incl. VAT
• up to 5 kg € 19.95 incl. VAT
• up to 10 kg € 23.95 incl. VAT
• up to 15 kg € 28.95 incl. VAT
• up to 20 kg € 33.95 incl. VAT
• up to 30 kg € 43.95 incl. VAT
• up to 60 kg € 79.95 incl. VAT
• above 60 kg € 99.95 incl. VAT

For the shipment of bulky goods (freight forwarding) abroad we charge as follows:
Price on request

Bulky goods are marked as such in the product description.

Customs duties

When shipping to non-EU countries, additional customs duties and fees may apply that are not included in our invoice amount. In this case, the total amount is understood to be plus any customs duties, which are levied directly by the respective customs authority.

Return shipment to PT Pro®

As a matter of principle, we do not cover the costs of unpaid shipping to us, neither in the case of cancellation nor under warranty. We do not accept unpaid shipments. Reimbursement of costs is excluded. Please contact us to choose the most economical shipping method. Thank you!

Repair shipments: Please send us defective devices and components in stable packaging suitable for both the outward and return journey – wherever possible in the original packaging. We reuse this packaging for the return shipment of the repaired product where possible. For repair shipments from outside Germany, please contact us in advance so that we can check the individual case and the return shipment beforehand.

Delivery times

Unless a different period is stated in the respective offer, delivery of the goods takes place within Germany within 3 - 7 days and for international deliveries within 7 - 10 days after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction). International deliveries are currently temporarily suspended (see notice above); the stated periods apply again as soon as the respective country is reactivated.
Please note that no delivery takes place on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

For collection in person, we will inform you by e-mail about the availability of the goods and the collection options. In this case, no shipping costs will be charged.

Payment conditions

For domestic deliveries (Germany), you have the following payment options:

• Cash payment on collection
• Advance payment by bank transfer
• Payment by direct debit
• Payment by credit card
• Payment by PayPal
• Payment by PayPal Express
• Payment by PayPal Plus
• Payment by instalments (via PayPal)
• Payment by paydirekt
• Payment by Postpay
• Payment by invoice
• Payment by Sofortüberweisung
• Payment by amazon payments

For international deliveries, you have the following payment options (valid as soon as international deliveries are possible again):

• Advance payment by bank transfer
• Payment by credit card
• Payment by PayPal
• Payment by PayPal Express
• Payment by PayPal Plus
• Payment by paydirekt
• Payment by Postpay
• Payment by Sofortüberweisung
• Payment by amazon payments

Further details on payment

Payment by invoice is possible under the following condition:

Shipment upon receipt of payment
The invoice amount must be settled within 10 days when paying by invoice.

When paying by direct debit, you authorise us, revocably, to collect the invoice amount from the specified account.

The direct debit is carried out upon conclusion of the contract.
When paying by credit card, your credit card account will be charged upon conclusion of the contract.

If you have any questions, you will find our contact details in the legal notice (Impressum).